Last Updated: July 20, 2020
What We Collect
We get information about you in a range of ways. Information You Give Us. We collect your name, postal address, email address, phone number as well as other information you directly give us on our Site. Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site. Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
Use of Personal Information
We use your personal information as follows:
We use your personal information to operate, maintain, and improve our sites, products, and services.
We use your personal information to provide and deliver products and services customers request.
Sharing of Personal Information
We may share personal information as follows:
We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
We may share personal information for legal, protection, and safety purposes.
We may share information to comply with laws.
We may share information to respond to lawful requests and legal processes.
We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
We may share information with those who need it to do work for us. We may also share aggregated and/or anonymized data with others for their own uses.
Information Choices and Changes
Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.
You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
Privacy and Security
Documents on the Observe platform are stored with enterprise-grade security on the AWS platform. Stored documents are protected with AES-256 Encryption. Additionally, Observe implements audit logging to protect against unexpected database activity. Data is regularly backed up.
If you delete your account or request that your information be deleted, we may still retain some Personal Information that you have provided to us in order to maintain Observe or to comply with relevant laws.
We are committed to ensuring your information is protected and have selected third-party vendors that help keep your Personal Information safe. Unfortunately, we do not control these third parties and therefore cannot guarantee complete security.
We do employ several physical and electronic safeguards to keep your information safe, including encrypted user passwords and securing all connections with industry standard transport layer security.
If you log into your account on a shared computer, be sure to sign out of your account when finished. If you believe an unauthorized third party has access to your account, you must let us know as soon as possible.
Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including, but not limited to, hardware or software failure or unauthorized use. Any information that you provide to us is done so entirely at your own risk.
You may also contact us at our address:
2 East 3rd Avenue
San Mateo, CA 94401